Refund Policy

You are paying for my time, product, and other expenses used to provide you with a SERVICE. No refunds will be given for any reason on SERVICE(S) and or products. If you are unhappy with a SERVICE, you may contact me within 72 hours of your appointment to discuss your concerns. If a fix can be done to address your concerns, it will be done so with a complimentary 30 minute touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the SERVICE(S).

Arrival

Please aim to arrive on time for your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled time and your service gets shortened due to your late arrival, you will still be charges the full cost of your service.

After Hours Appointments

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is out-side of our normal business hours. Although we book by appointment only, we do so on Monday, Tuesday, Wednesday, Thursday and Saturday.  We are closed Fridays and Sundays (which are considered out-side of business hours). This also includes anything booked after 8 pm any day of the week. After hours appointments may be available on a case by case basis for an additional fee. Please contact us directly to schedule your after hours appointment.

Other Artists Work

If you currently have eyelash extensions on from another lash artist, there may be a possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Discover Lash Extensions, our priority is your natural lash health and eye safety. Thus, if you are coming in from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed. Please call us at 973-713-2239 to schedule this type of appointment.